Get peace of mind with an IT service agreement – we’ll take care of the details.

An IT Service Agreement with us includes IT operations, but also optimisation of the value of your IT.

What can a service agreement include?

  • Free support of employees’ computers and smartphones (PC/MAC and iPhone, iPad, Android)

  • Advanced technical system and App monitoring (hardware + software)

  • Next Generation Antivirus + EDR with professional analysts 24/7

  • Continuous update of Windows/MacOS + 3rd party apps

  • Online Backup of files or entire computer/server to the cloud with local copy

  • 10% discount on new projects and other non-IT items.

  • Monthly review of overall IT status

  • Scanning devices on your network for security vulnerabilities

  • Microsoft 365 products as needed (we are certified in administration)

  • Online backup of Microsoft 365 (Microsoft takes no responsibility for lost document or mail data)

Prices from 349,- per month with 30 days notice with possibility of discount for annual subscription.

IT Health Check

We keep you productive by giving your computers ongoing optimisation and health checks on hardware and software.

Advice & Support

Day-to-day support is a natural part of IT operations, so all plans include support for all your digital devices.

Antivirus & Update

An important part of cyber security is securing digital devices in multiple layers.
Antivirus + EDR and operating system update are the cornerstones of this.

Online Backup

Our Online Backup solution is based on solid experience, both for fast recovery and security.
Backup is stored in Danish data centre.

IT Project Management

If a technically minded lead partner is needed for obtaining quotes from suppliers, we are also available for this from idea to product.

Hosting and E-Commerce

Hosting with us is done with a focus on IT security as well as high reliability and focus on securing the site against hackers. The data centre is located in Denmark.

No matter how much or little assistance your business needs, we can customise an IT service agreement to suit your needs and price range.

We often use the customer’s current IT setup and equipment as a starting point and build on this, unless the equipment is outdated and no longer supported.

Several customers use us as a sparring partner for their internal IT, or outsource the entire IT operation to us to achieve the greatest savings.

We also offer a network report, so your company gets an overview of what hardware + software inventory and licenses you have (Normal price 950,- excl. VAT).
Once the report is complete and we have gathered information on all your devices on your network, we will review your network’s strengths and weaknesses together and our consultant will then advise on improvements and any areas you could save money on your IT budget.

We can make sure you have the overview to make the right decisions. This can benefit both the bottom line, but also your employees and your overall productivity. We offer a tailor-made solution that fits your needs, pace and budget – without compromising on the most important areas. Package solutions may include:

  • Antivirus, antispam, firewall
  • Backup data from server or computers
  • Technical monitoring of server or computers
  • Update of Windows / OSX
  • Updating of applications such as Adobe, Java, Office, etc.
  • Helpdesk by phone or via RemoteSupport (256-bit AES encrypted).
  • On-Site service visits to your office both Ad-hoc or at fixed intervals.

We make sure that you are always up to date when it comes to IT security, we provide several solutions depending on your needs and budget. You may only need updates and continuous security checks a few days a week – or you may need constant monitoring of your network 24/7 if your operations and uptime are essential.

We provide daily support to many different people and companies operating in either highly specialised professions or very general areas of work. These include graphic designers, designers, web agencies, medical companies, hairdressing salons, textile and retailers, law firms, real estate companies, trade unions and many others. We have experience with everything from the start-up entrepreneur, the small business with 3 – 25 employees – to the well-established company with 100+ employees. All our consultants are certified and have between 5 – 10 years of experience in the IT-Support profession. In addition, we specialize in leading Cloud technologies such as. Microsoft Office 365 which we are also certified in.

Computers and other digital devices are now essential tools for a business to remain productive. We make sure your tools meet your standards, deadlines and working hours – not the other way around. Each update of e.g. Adobe, Java, Microsoft Office or Windows are tested several times before being shipped to our customers and installed at pre-arranged times to reduce inconvenience and optimise productivity.

When your company chooses an IT service plan with Arufu, you will get a fairly fixed price for your IT budget. We keep an eye on the technical state of your computers and will alert you immediately if, for example, a critical failure of a computer’s hard drive is imminent, or if there are resources that could be used more efficiently without investing in additional equipment. We will always come up with suggestions for improvements that can save your company time and money.

All prices are exclusive of VAT, when backing up documents, you can choose documents for faster backup or the heavier System image for critical systems that must be able to quickly restore in case of system failure. Backup is usually included in the service contract and is charged according to usage, which is updated regularly. All subscriptions except Business Secure Plus 365 can be terminated with 30 days notice from month to month, Business Secure Plus 365 has a one year commitment and can be terminated 30 days before the renewal date due to Microsoft’s terms and requirement of a 1 year commitment on the Business Standard License.

*Subscriptions with support included apply to the employee’s covered computers and the tasks that arise in connection with the operation of this and within normal business hours. New projects, support beyond fair-use and non-operational tasks will be invoiced at the current support rate with a 10% discount. Subscriptions can be cancelled with 30 days’ notice from. 1st of each month. Prices and terms of service are subject to change.